Frequently Asked Questions

Please read our FAQs before sending us a message.

What does it cost if I lose or break something I hire?

The price you hire our products for is calculated at a fraction of the actual purchase price. Every product has a  “replacement value” just in case you damage, lose or break it when hiring from us. This will be invoiced to you as a “shortage invoice” separate to your hiring invoice to ensure you have a clear breakdown. #transparency

To reduce the admin hassle of paying for a shortage invoice, we include a refundable shortage deposit. If your shortage invoice amount is more than this deposit, we will ask you to settle the difference at your earliest convenience.

Why can’t I pay when checking out my online cart?

Product availability on your particular event date cannot be guaranteed until a dedicated client liaison confirms this with you. This is to prevent double bookings and where products are unavailable, your client liaison will recommend similar products. Once everything is confirmed, you have many options to pay.

What is a shortage refundable deposit?

We aim to make ordering with us as convenient as is possible. Paying for shortages (i.e. breakages, lost items) after the event, if any, takes up more of your valuable time.

We pride ourselves on reimbursing any amount due to you within 48 hours after sending the invoice to you so no need to worry about following up!