Frequently Asked Questions

Please read our FAQs before sending us a message.

What is your delivery charge?

We’ve worked hard to make our delivery fees on average 20% less compared to the industry. You simply pay a per km rate, one-way from one of our showrooms.

Remember, most businesses quote you exclusive of VAT, we quote inclusive of VAT so you have the true cost.

Standard Delivery (inc. VAT)

  • R15.53 per km (order window > 1 away)
  • R21.28 per km (order window < 1 day)

Truck Delivery (inc. VAT)

  • R29.90 per km (order window > 1 day away)
  • R36.80 per km (order window < 1 day)
What does it cost if I lose or break something I hire?

The price you hire our products for is calculated at a fraction of the actual purchase price. Every product has a  “replacement value” just in case you damage, lose or break it when hiring from us. This will be invoiced to you as a “shortage invoice” separate to your hiring invoice to ensure you have a clear breakdown.

To reduce the admin hassle of paying for your shortage invoice, we include a refundable shortage deposit. If your shortage invoice amount is more than this deposit, we will ask you to settle the difference at your earliest convenience.

Can I pick up my order instead of having it delivered?

Yes, of course you may, however except for products within Furniture & Equipment. From our years of experience, people often underestimate the size of products within Furniture & Equipment and cannot fit them into their vehicle. To prevent this unsatisfactory situation, we’ve made delivery a necessity for Furniture & Equipment.

Why can’t I pay online?

Product availability on your particular event date cannot be guaranteed until a dedicated client liaison confirms with you. This is to prevent double bookings and where products are unavailable, your client liaison will recommend similar products. Once everything is confirmed, you have many options to pay.

What payment options do you offer?

We offer the following options to make paying easier:

  1. Normal EFT
  2. Credit/debit card machine at one of our showrooms
  3. Snapscan at one of our showrooms or simply ask for the image to be sent to you
  4. Online credit/debit card transactions via unique payment link
  5. Online instant EFT via unique payment link
What is a shortage refundable deposit?

We aim to make ordering with us as convenient as is possible. Paying for shortages (i.e. breakages, lost items) after the event, if any, takes up more of your valuable time.

We pride ourselves on reimbursing any amount due to you within 48 hours after sending the invoice to you so no need to worry about following up!

What are your banking details?
  • Bank – Investec Bank
  • Account # – 1001 208 1371
  • Branch # – 580 105
  • Reference – QUO####